club 999 Privacy Policy

We collect various types of information during registration and use of club 999. This information comes from two main sources — what you provide directly, and what is automatically recorded while using the platform.

1.1 Information Provided Directly

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• Identity verification documents (copy of national ID card or passport)
• Financial transaction information — bKash, Nagad, and Rocket account numbers
• Messages sent to the support centre and communication records

1.2 Automatically Collected Information

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Time spent on the site, pages visited, and click patterns
• Game play history, bet placement details, and transaction logs
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

We use trusted third-party services in some cases for identity verification and fraud prevention. These services cross-check the information we have on file.

club 999 uses collected information only for defined and legitimate purposes. The main purposes are summarised in the table below:

Your information will not be used beyond the purposes stated above. If it ever becomes necessary to use your information for a different purpose, we will inform you in advance and obtain your consent where required.

club 999 applies industry-standard technical and administrative measures to protect your personal information. The key elements of our security approach are outlined below:

3.1 Technical Security

• Data transfers are secured using SSL (Secure Socket Layer) encryption
• Stored data is kept in encrypted form — it cannot be read directly
• Firewall and intrusion detection systems remain active at all times
• Strong hashing algorithms are used for password storage
• OTP-based verification is in place when accessing accounts

3.2 Administrative Security

• Only authorised staff can access personal information
• Data access is restricted on a need-to-know basis
• Staff receive regular data security training
• Logs of all data access and modifications are retained

3.3 Retention Period

Your information is retained for as long as your account remains active. After account closure, certain information may be kept for a defined period due to legal and regulatory obligations.

club 999 never sells or rents your personal information. However, limited information may be shared with the following parties in specific circumstances:

4.1 Service Provider Partners

• Payment processing — to confirm bKash, Nagad, and Rocket transactions
• Identity verification service providers
• Game software providers — gameplay-related information only
• Technology and infrastructure service providers

Data protection standards are ensured with these partners through formal agreements. They may only use the information for the designated purpose.

4.2 Legal Obligations

Information may be disclosed in compliance with applicable law in response to a court order, government directive, or legal investigation. In such cases, we will limit disclosure to what is legally required.

4.3 Business Changes

In the event of a business merger or transfer, your information may pass to the new entity. However, equivalent protection under this Policy will be maintained and you will be informed in advance.

club 999 uses cookies and similar technologies to improve the usability of the website and app.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and run core site functions. Disabling these will prevent the site from working properly.
• Functionality Cookies: Used to remember your preferences such as language and settings.
• Analytics Cookies: Collect site usage statistics to help improve the quality of the service.

5.2 Cookie Controls

You can accept or reject cookies in your browser settings. However, disabling essential cookies will prevent some services from working properly — particularly login and transaction-related functions.

As a club 999 member, you have several important rights regarding your personal information:

6.1 Right to Know

You can find out at any time what information we have collected about you, how it is being used, and who it has been shared with. Upon request, we will provide this information within 30 working days.

6.2 Right to Correction

If any information we hold about you is incorrect, you can request a correction. Once your identity is confirmed, we will make the correction promptly.

6.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, if there are legal obligations or ongoing disputes, it may not be possible to delete all information immediately.

6.4 Right to Object to Processing

You can object to marketing communications or certain types of data processing. Your request will be given due consideration.

6.5 Right to Withdraw Consent

You can withdraw any consent you have previously given at any time. However, any processing that took place before the withdrawal remains valid.

For more on managing your personal information related to responsible gambling and setting your own limits, visit our Responsible Gaming page.

club 999 strictly does not provide services to anyone under 21 years of age. Age is verified at the time of registration. If we are informed that information from a minor has been collected for any reason, that information will be deleted immediately and the account will be closed.

If a parent or guardian believes their minor child has registered on club 999, please contact our support team without delay.

Your information may be stored or processed outside Bangladesh as required for service delivery. In such cases, we ensure that the data protection standards at the destination country or organisation are no lower than those in this Policy. All third parties contracted with us are required to comply with appropriate data protection policies.

This Privacy Policy may be revised in response to changes in business operations, legal requirements, or technology. When changes are made:

• The updated version will be published on the website with the date noted at the top of the page
• Registered members will be notified of significant changes
• Continued use of the platform after any changes will be considered acceptance of the updated policy

For more detail on the overall terms of our service, you can visit our About Us page.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the club 999 support team. We are available 24 hours a day, 7 days a week in both Bengali and English.

Our support team is also available via live chat. For quick answers to common questions, check our FAQ section.

This Privacy Policy was last updated in January 2025. Any activity carried out on the club 999 platform will be considered as acceptance of all terms of this Policy.