For ages 21 and above

club 999's commitment to responsible gaming

Entertainment is only enjoyable when it stays in control. club 999 believes that playing with a clear mind is what makes gaming truly fun. On this page you will find ways to stay within your limits, how to recognise signs of a problem, and information on getting support when you need it.

For ages 21 and above only

Gaming is entertainment, not a business

Online casino and betting can be a genuine form of entertainment — just like watching a cricket match or going to the cinema. But when gaming stops being enjoyable and starts becoming a source of stress, that is a sign it is time to stop. At club 999, we want you to always play while staying in control.

All members on our platform are asked to keep a few basic things in mind: set a fixed budget, avoid the stress of winning and losing, and never bet with borrowed money or savings. Our Terms and Conditions page sets out the membership terms and responsible gaming policy in full.

club 999 strictly does not allow anyone under 21 to open an account. Age is verified at registration, and identity documents may be requested at any time afterwards. It is also each member's responsibility to ensure that no underage person can access the platform.

Our Privacy Policy explains how your personal information is kept secure. Your gaming data is never sold to third parties — it is used solely to protect your account and monitor responsible gaming.

Set your own limits

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately; increasing it requires a waiting period.

Session Time Limits

Decide in advance how long you will play in one sitting. When the set time is up, an automatic alert appears and you have the option to end the session.

Bet Limits

Set the maximum amount you will place on a single bet yourself. This significantly reduces the risk of a sudden large loss.

Cooling-Off

You can temporarily suspend your account for a set period — from 24 hours up to six weeks. During this time you will not be able to log in or make deposits.

Self-Exclusion

The option to close your account for a long period or permanently. Once active, you will not receive any bonus or promotional messages either.

Gaming History Review

From your account dashboard you can view your complete gaming history, win and loss records, and deposit and withdrawal records at any time.

Use your account settings or club 999's 24/7 live chat support to set these limits. You can find answers to any questions on our FAQ page.

Recognise the warning signs

If any of the feelings or behaviours below appear in yourself, stop and seek support. These are not signs of weakness — they are signs of the courage to take care of yourself.

You are spending beyond your budget and having to borrow money to cover it
You feel the urge to place more bets to win back money you have lost
You are lying to family or friends to hide your gaming
You feel restless or irritable when you are not playing
You are skipping work, study, or family time to play
You have tried to stop playing but have failed repeatedly
You are cutting back on essentials like food, sleep, or medication in the hope of winning

How self-exclusion works

When you activate self-exclusion, your club 999 account is closed for a set period or permanently. During this time no deposits, bets, or bonuses can be accepted.

Contact the club 999 support team via live chat or email

State the duration of self-exclusion (from 30 days to permanent — your choice)

Your account will be restricted as soon as the request is verified

To reactivate after the period ends, contact support again — it does not reactivate automatically

club 999's commitment

We believe safe entertainment is the best entertainment. That is why responsible gaming tools on our platform are kept accessible to everyone — 24 hours a day, seven days a week.

24/7 Support 21+ Verification Self-Exclusion Option Gaming Limit Controls

Ways to get support

club 999 Live Chat

Support is available in Bengali 24 hours a day, seven days a week. You can speak directly about setting limits, self-exclusion, or any concern you have.

Email Support

If you prefer written communication, send a message by email. The club 999 support team responds in both Bengali and English.

Family and Friends

Talk openly with the people closest to you. The empathy and company of someone you know can often be just as helpful as professional support.

Professional Advice

Seeking professional advice from a mental health specialist or counsellor is a completely normal and effective step.

The club 999 support team is not only there for technical issues — they are ready to help if you have any concerns about your gaming habits. Mention "responsible gaming" in live chat to receive dedicated assistance.

Tips for healthy gaming

Set a budget before you play

Only set aside an amount whose loss will not affect your daily life. Treat this money as an "entertainment expense".

Keep to a time limit

Set an alarm on your phone or use a session timer. End the session when the time is up, whether you are winning or losing.

Play for enjoyment, not to relieve stress

If you start betting to reduce stress, frustration, or loneliness, that is a sign gaming is going beyond its limits.

Do not try to chase your losses

Placing more bets to win back money you have lost is the most common and harmful trap. Take a break when you lose.

Keep your family informed

Do not hide how much you are playing from your family. Mutual trust and awareness are the strongest protection.

Take regular breaks

Avoid playing non-stop during long sessions. Get up briefly every hour, drink some water, and focus on something else.

Keep in mind

There is no guaranteed method to win at gambling or betting. The outcome of every game is independent and previous results do not determine future ones.

Claims that using a "system" or "strategy" can be profitable in the long run are not true. The core of responsible gaming is to play for entertainment, not as a source of income.

Responsible Gaming FAQ

You can set daily, weekly, or monthly deposit limits from the "Responsible Gaming" section in your account settings. Lowering a limit takes effect immediately. Increasing a limit only takes effect after a waiting period — this helps prevent impulsive decisions. Contact live chat if you need any assistance.

No, your account balance remains intact when you activate self-exclusion. You will not be able to make new deposits or place bets during the self-exclusion period, but you can contact the support team about withdrawing your existing balance. The minimum withdrawal amount at club 999 is ৳1,000.

You can self-exclude your own account, but you do not have the ability to directly block someone else's account. However, if you have concerns, let the club 999 support team know — they can help with appropriate steps. You can also use parental controls on your device's app or browser.

Contact club 999's 24/7 live chat or email directly — support is available in Bengali. You can also talk to family or trusted friends. If needed, seek advice from a mental health professional or counsellor — this takes courage and is the most effective path to resolving the problem.

No. The minimum age to open an account and participate in any form of betting or casino activity at club 999 is 21. Age is verified at registration and identity documents may be requested at any time afterwards. If an account is found to belong to someone under 21, it will be closed and a decision will be made regarding the return of any balance.

A cooling-off period is short-term — typically 24 hours to six weeks — for your own break. The account reactivates automatically once the period ends. Self-exclusion is long-term or permanent — the account must be reactivated after the period ends and additional verification is required. If the problem feels serious, self-exclusion is the better choice.